📦 Orders & Shipping

Q: How long will my order take to arrive?
A: Production typically takes up to 5 business days, followed by delivery within 2–3 business days. In total, most orders arrive within 6–7 business days.

Q: Do you ship worldwide?
A: No, we currently only ship to Europe.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking link. Please allow 24–48 hours for tracking to update.

🎨 Products

Q: What materials are the posters made of?
A: We print on premium-quality paper or canvas, designed to provide vivid colors and long-lasting durability.

Q: Are frames included?
A: Unless specified, posters are sold unframed. Some canvas options are stretched on a wooden frame.

Q: Are the designs original?
A: Yes. All our artworks are original creations generated with AI tools such as MidJourney. However, every design is carefully curated, refined, and enhanced with professional editing in Photoshop and Topaz to ensure the highest quality. Each piece is hand-selected and reworked to achieve a unique, timeless look tailored for your home.

🔄 Returns & Refunds

Q: Can I return my order if I don’t like it?
A: Yes, EU customers have 14 days after delivery to return non-customized items. The product must be unused and in original condition. Return shipping costs are the customer’s responsibility.

Q: What if my item is damaged or incorrect?
A: If your order arrives damaged, defective, or incorrect, contact us within 7 days with photos, and we will replace it at no cost.

💳 Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options displayed at checkout.

Q: Is my payment secure?
A: Yes. Payments are encrypted and processed through secure systems. We do not store your credit card information.

📧 Contact

Q: How can I reach you?
A: You can contact us at heroicframe@gmail.com. We aim to respond as soon as possible, within 24–48 hours.