📦 Orders & Shipping

Q: How long will my order take to arrive?
A: Each piece is made to order. Production usually takes 2–7 business days, and delivery times are:

• Europe: 3–7 business days
  

• Rest of the world: 10–20 business days

Q: Do you ship worldwide?
A: Yes, we ship to most countries. Shipping fees are calculated at checkout.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking link. Please allow 24–48 hours for tracking to update.

🎨 Products

Q: What materials are the posters made of?
A: We print on premium-quality paper or canvas, designed to provide vivid colors and long-lasting durability.

Q: Are frames included?
A: Unless specified, posters are sold unframed. Some canvas options are stretched on a wooden frame.

Q: Are the designs original?
A: Yes. All designs are unique digital artworks created exclusively for Heroic Frames.

🔄 Returns & Refunds

Q: Can I return my order if I don’t like it?
A: Yes, EU customers have 14 days after delivery to return non-customized items. The product must be unused and in original condition. Return shipping costs are the customer’s responsibility.

Q: What if my item is damaged or incorrect?
A: If your order arrives damaged, defective, or incorrect, contact us within 7 days with photos, and we will replace it at no cost.

Q: Are personalized items returnable?
A: Customized or personalized items cannot be returned unless defective.

💳 Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options displayed at checkout.

Q: Is my payment secure?
A: Yes. Payments are encrypted and processed through secure systems. We do not store your credit card information.

📧 Contact

Q: How can I reach you?
A: You can contact us at heroicframe@gmail.com. We aim to respond within 24–48 hours.